Customers
Suntory Oceania will manage sales and distribution of our non-alcohol and alcohol portfolios from 1 July 2025 in Australia, and 1 January 2026 in
New Zealand. Please select if your query relates to non-alcohol or alcohol products.
Non-alcohol customers
Existing Suntory Oceania customers can access our online store and manage invoices below. If you would like to become a Suntory Oceania customer or are a customer requiring access to our store, please follow the links below.
Online Store Access Request
Request online store access
Please note: You must be a current Suntory Oceania Customer in order to receive access to our online store.
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Keep an eye on your inbox!
You will receive an email within 2 business days with your account access details.
If you haven’t received: Please check your junk inbox prior to reaching out to our Customer Support Team.
FAQ
When you’ve placed your order online you will need to contact our support team as soon as possible to make any changes. However, depending on the status of the order it may not be possible to change your order. You can contact Suntory Oceania Customer Services on:
1800 786 8679 (Australia)
0800 786 8679 (New Zealand)
or Contact Us here
We try our best to provide what you need, however depending on the status of the order it may not be possible to cancel the delivery. An order can only be cancelled before it has been picked and dispatched for delivery. You can contact Suntory Oceania Customer Services on:
1800 786 8679 (Australia)
0800 786 8679 (New Zealand)
or Contact Us here
Your personal & company details are set when your account is first created. If you need to change any of these you will need to contact your Suntory Oceania Territory Manager or our Customer Support team, they will then be able to action the next necessary steps. Please make sure you provide your customer number when requesting any personal or company detail changes. You can contact Suntory Oceania Customer Services on:
1800 786 8679 (Australia)
0800 786 8679 (New Zealand)
or Contact Us here
We deliver according to your regular delivery schedule, with a 4pm cut-off for ordering to receive according to your schedule. Your Order Day & Delivery Day is shown at the top of all pages on our Online Store. Talk to your Suntory Oceania Territory Manager or our Customer Service team if you need further information on your delivery day.
Your online order is currently set up for Payment on Account. You will be emailed your invoice once delivery has been confirmed.
Public holidays may alter the days we will deliver to your business as well as your order days. Talk to your Suntory Oceania Territory Manager about how public holidays may affect your schedule. If you are an Online Exclusive customer we will also send communication via email to inform you of any upcoming changes, so please stay up to date with latest developments by checking your emails regularly.
Your login/user name is your email address that you provided on signing up to the Online Store. You will have received a Welcome email to your registered email address initially. If you want to double check, you can contact Suntory Oceania Customer Services on:
1800 786 8679 (Australia)
0800 786 8679 (New Zealand)
or Contact Us here
Australian retailers
FAQ
Need further support?
Contact one of our friendly Suntory Oceania team members via the page linked below.
